Frequently Asked Questions


How can I obtain a win/loss statement?

To request a win/loss statement, submit a request through our player portal (recommended) or by downloading this PDF and following the instructions on the form.

Is there a fee to cash a check at Turtle Creek Casino?

All casino guests receive free check cashing at kiosks.

Guests that cash a check with a cashier at the Main Cage will pay the following fees (based on Grand Rewards Players Club tier):

  • No Card = 4%
  • Sapphire = 3%
  • Ruby = 2%
  • Emerald = 1%
  • Pinnacle/Onyx = No Fee

Does Turtle Creek Casino have bingo?

We do not offer bingo, but our sister casino, Leelanau Sands Casino and Lodge, does!

Does Turtle Creek Casino have a poker room?
Turtle Creek Casino no longer has a poker room.
Can I eat on the casino floor?
Food is not permitted on the gaming floor. There are designated areas where guests can eat at both casino properties.

How can I sign up for Grand Rewards?

To sign up for our E-Club you can stop by our Players Club or you can join online at

To sign up for our Players Club Cards or get more info, visit our Players Club.

What ID is required?
Valid State ID or Driver’s License

Do you offer gaming lessons?
Is there a dress code?
There is no dress code at Turtle Creek Casino & Hotel.


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