Responsible Gaming


The Grand Traverse Resort & Casinos (including Turtle Creek Casino) adheres to the American Gaming Association (AGA) Code of Conduct for Responsible Gaming. Our company has always taken steps to promote responsible gaming and has long established many of the AGA prescribed measures. The AGA Code of Conduct represents a broad commitment by the entire gaming industry to make the public aware of responsible gaming resources, and incorporate responsible gaming into business operations.

If you wish to view a full copy of the AGA Code of Conduct for Responsible Gaming, log on to the AGA website at

To promote responsible gaming, Grand 
Traverse Resort & Casinos will continue to:

  • Educate our employees through a variety of programs and methods on responsible gaming policies and procedures
  • Provide information to our employees about resources for assistance with problem gaming
  • Provide information to our patrons, through a variety of methods both at our casinos and on our websites, about responsible gaming and resources for assistance with problem gaming
  • Provide our patrons who feel they may have a problem the option of enrolling in our Self-Limit Access Program, which will cancel their access to our promotional mailings and casino services such as Players Club privileg es and check-cashing
  • Serve alcoholic beverages responsibly
  • Monitor vigilantly to prevent underage gambling and unattended minors in our casinos
  • Advertise responsibly

Recognize the warning signs of problem gambling:

  • Gambling to escape worry
  • Gambling to get money to solve financial difficulties
  • Feeling unable to stop playing, regardless of winning or losing
  • Neglecting your family because of gambling
  • Borrowing to cover gaming losses
  • Selling property to get gaming money
  • An inability to stop gaming
  • Being dishonest to others about gaming

If you feel you need help, please call the following
24-hour Michigan Problem Gambling Helpline.