Get In Touch

Have questions? Suggestions?
Want to tell us about your visit?
We want to hear from you!

Casino Hours

Sunday – Thursday: 9:00 AM – 3:00 AM
Friday – Saturday: 9:00 AM – 4:00 AM

Customer Service

Phone: (800) 922-2946
Available during casino hours

Our Address

Turtle Creek Casino Hotel
7741 M-72 East
Williamsburg, MI 49690

Frequently Asked Questions

How old do you have to be to visit your casino?

Guests must be 18 years or older to play and 21 years or older to book a hotel room.

How do I book a room or check rates?

To book a room or check room rates, click here to book online or give us a call at 800-922-2946.

How old do I need to be to sign up for Grand Rewards?

Joining the Grand Rewards Players Club program is simple and free. Stop by the Players Club next time you visit to complete the quick sign up process. To learn more about our rewards program click here or give our Players Club a call at 800-922-2946.

How can I obtain a win/loss statement?

To request a win/loss statement, submit a request through our player portal (recommended) or by downloading this PDF and following the instructions on the form.

Contact Us By Email

To submit a question or comment, simply complete the form below. Please note, this webform is monitored Monday – Friday from 8:00 AM – 5:00 PM. For urgent requests, please give us a call at 800-922-2946.

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