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Frequently Asked Questions - Stay
What time is check-in? Can I get an early check-in?
You can check-in any time after 4:00 pm. Early check-in is always based on availability and room inspections. Please contact the front desk prior to your stay to see if an early check-in is available.
What time is check-out? Can I get a late check-out?
Checkout is at 11:00 am. Top tiers can take advantage of a late checkout of 1:00 pm for Onyx players and 12:00 pm for Pinnacle players.
Where can I check-in?
Guests can check-in at the front desk at the hotel, located on level 3 from the casino floor or the hotel main entrance.
Is there currently room service?
Yes! Room service is currently available daily from 8:00 am - 10:00 am at Turtle Creek Casino, view the menu here.
What is your cancellation policy?
Cancellations of reservations must be made at least one day (24 hours prior to arrival day) to avoid a penalty charge equivalent to one night stay of the reservation. Please contact our front desk at (231) 534-8880 for assistance.
Can you smoke at Turtle Creek Casino & Hotel?
We do not allow smoking on the casino floor or in the hotel rooms at this time. Smoking is permitted at designated outdoor areas as well as inside our Onyx Bar located on the third level from the gaming floor.
Do the hotel rooms have refrigerators or microwaves?
YES! whether you're lookig to warm up with a snack after a late night at the tables or unwind with a chilled afternoon beverage, we've got you covered with a microwave and mini fridge in every room!
How old do you have to be to visit your casino?
Guests must be 18 years or older to play and 21 years or older to book a hotel room.
Do you allow pets?
Service animals only. Learn more about our pet policy.
Does Turtle Creek Casino & Hotel have a pool?
Does Turtle Creek Casino & Hotel have RV parking?
Yes. Guests can park their RVs in the paved lot on the northwest corner of the parking lot.
How far are you from Sleeping Bear Dunes National Lakeshore?
Turtle Creek Casino is located 40 miles from Michigan’s most beautiful shoreline.
Where is the closest airport?
Traverse City Cherry Capital Airport (TVC) is only 20 minutes from Turtle Creek Casino.
Do you offer shuttle pickup from the airport?
We do not offer a shuttle service from the airport. However, Traverse City has Lyft, Uber, and several taxi services available for your convenience.
Do you offer a shuttle to Grand Traverse Resort and Spa?
Yes! Enjoy access to our complimentary shuttle that runs to our sister property, Grand Traverse Resort and Spa, for golf, spa treatments, and more.
Do you offer wine tours?
While we do not offer wine tours, Old Mission Peninsula is home to 10 wineries that are only a short drive from Turtle Creek Casino. Plus, our sister location, Grand Traverse Resort and Spa, frequently offers VIP Wine & Spa packages providing you with the ultimate northern Michigan escape.
How far is Turtle Creek Casino & Hotel from Traverse City?
Turtle Creek Casino is 11 miles from Traverse City, or about a 15-minute drive.
When did Turtle Creek Casino & Hotel Open?
Turtle Creek Casino & Hotel was opened by the Grand Traverse Band of Ottawa and Chippewa Indians on June 14, 1996. After undergoing a major renovation, we opened our doors again on June 17, 2008!
What city is Turtle Creek Casino in?
Turtle Creek Casino is located in Williamsburg, Michigan, 11 miles northeast of Traverse City.
Do you offer military discounts?
We only offer Plays Club discounts at both casino properties for Veterans every month.
Do you offer roll-away beds?
Can I add a guest to my reservation?
You would need to contact the hotel front desk after a reservation has been made at 231-534-8880
Are masks required?
Do you have wheelchairs available?
Yes (free up front – first come, first serve).
Do you have valet service?
Do you allow marijuana on property?
Both casinos are smoke free facilities.
Do you have dedicated smoking areas?
Yes, designated enclosure outside
How do I check out?
Turtle Creek Hotel recommends stopping by the front desk for check out or there is an option to check out via the TV in each room.
How do I get a copy of my bill?
Contact front desk at 231-534-8880 or by email at [email protected]
Are cribs available?
Is there a parking fee for hotel guests?
Can I check in on my mobile device?
How do I make changes to my reservation?
Contact front desk at 231-534- 8880 or by email at [email protected].
Whom can I contact for help with an existing reservation?
Contact front desk at 231-534-8880 or by email at [email protected].
Do you have a business center?
Are there coffee pots in the rooms?
Every room comes with a luxury Keurig Coffee Maker, along with a selection of complementary k-cupfs for you to choose from.
Where can bets be placed?
Bets can be placed inside Onyx Sports Book by William Hill at the windows during staffed hours or kiosks during select hours. Additional Kiosks are located throughout Turtle Creek Casino and at Leelanau Sands Casino.
How old do you have to be to place a bet?
18 years or older!
Do I need to enroll in Caesars Rewards® to place a bet?
If you are placing a bet of $999.99 or under, you do not need a Caesars Rewards® card to place a bet at our kiosks. All bets placed on our kiosks of $1,000 or more will require a Caesars Rewards® card.
Is Caesars Rewards® the same as Grand Rewards?
No, Caesars Rewards® is not associated with Grand Rewards. If you have any questions or issues with your new Caesars Rewards® card, please call 1-855-474-0606.
How do I enroll in Caesars Rewards®?
Visit Caesars Rewards.
Do you offer mobile sports betting?
Yes, via the Caesars Sportsbook mobile app!
What is the minimum bet?
The minimum bet is $10!
Where can I cash in a winning sports betting ticket?
Winning tickets can be cashed in at the ticket window or at the cage at Turtle Creek Casino & Hotel or Leelanau Sands Casino & Lodge.
Do you offer horse race betting?
While we are proud to offer sports betting on most sports, we do not have horse betting at Onyx Sports Book by William Hill.
Turtle Creek Casino & Hotel Mobile App
How do I download the Turtle Creek Casino app?
The Turtle Creek Casino smartphone application is available on the Apple App Store and Android Google Play stores. Click here to learn more and download our app.
What properties can I access in the Turtle Creek Casino & Hotel app?
Explore all three of our show stopping properties, Turtle Creek Casino & Hotel, Leelanau Sands Casino & Lodge, and Grand Traverse Resort and Spa using just one app!
How do I log into the app using my Grand Rewards players club account?
Open the Turtle Creek Casino app on your smartphone. Within the log in page, enter your Grand Rewards Club number in “Grand Rewards Player ID #” field. In the “Four-Digit PIN #” field, enter your four-digit PIN. Click “LOGIN” button to enter account scene. Please note, you must have an active Grand Rewards Players Club Card to sign into the app. If you do not have an account, you will not be able to sign in to the app. If you are having issues signing in or would like to become a Grand Rewards players club member, give us a call at 800-922-2946.
What are the benefits to logging into the Turtle Creek Casino & Hotel app?
While logging into the app is not necessary, players who log in with their Grand Rewards Players Club Card will be able to see their tier level, account number, point balance, and available Instant Rewards 24/7. Players will also be able to opt-in for push notifications to receive special mobile-only offers and alerts.
I’m having trouble logging in. What should I do?
If you’re having trouble logging in, please make sure you are typing the correct Grand Rewards Players Club number, and that you are typing your four-digit PIN associated to your account. If you are having issues signing in or would like to become a Grand Rewards players club member, give us a call at 800-922-2946.
If you believe you are having trouble with the app itself, please email [email protected] with “Turtle Creek Casino” in the subject line.
When I try to navigate through the app, I receive a “network” error. What should I do?
You may not be getting a strong enough signal on your cell phone to use the app. If you are on 3G, LTE, or another cellular network, please connect to Wi-Fi, quit the app, and restart. If you are still having a problem, please email [email protected] with “Turtle Creek Casino” in the subject line.
When I try to navigate through the app, I receive a “content not available” error. What should I do?
If you aren’t currently connected to a Wi-Fi network, please connect to Wi-Fi, quit the app, restart it and try again. If you are still having a problem, this could be caused by a problem with the application content or outage with the computer equipment that runs the app. Please try again in a few hours, and notify [email protected] with “Turtle Creek Casino” in the subject line.