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* WE ARE OPEN *
Check out our reduced hours, mask policy, and additional COVID-19 safety measures before you visit.

Frequently Asked QuestionS

STAY

How far is Turtle Creek Casino & Hotel from Traverse City?

Turtle Creek Casino is 11 miles from Traverse City, or about a 15-minute drive.


When did Turtle Creek Casino Open?

We opened our doors on June 17th, 2008.


What city is Turtle Creek Casino in?

Turtle Creek Casino is located in Williamsburg, Michigan, 11 miles northeast of Traverse City.


What time is check-in? Can I get an early check-in?

You can check-in any time after 4:00 pm. Early check-in is always based on availability and room inspections. Please contact the front desk prior to your stay to see if an early check-in is available.


What time is check-out? Can I get a late check-out?

Checkout is at 11:00 am. Top tiers can take advantage of a late checkout of 1:00 pm for Onyx players and 12:00 pm for Pinnacle players.


Where can I check-in?

Guests can check-in at the front desk at the hotel, located on level 3 from the casino floor or the hotel main entrance.


What is your cancellation policy?

Cancellations of reservations must be made at least one day (24 hours prior to arrival day) to avoid a penalty charge equivalent to one night stay of the reservation. Please contact our front desk at (231) 534-8880 for assistance.


Can you smoke at Turtle Creek Casino & Hotel?

In response to COVID-19, we do not allow smoking anywhere inside the casino or hotel at this time. Smoking is permitted on the Onyx Sports Book patio and at designated outdoor areas.


Do the hotel rooms have refrigerators or microwaves?

No. However, they are available for a small fee. Please contact the front desk to request a refrigerator or microwave prior to your stay.


How old do you have to be to visit your casino?

Guests must be 18 years or older to play and 21 years or older to book a hotel room Children and minors under 18 can visit casino restaurants when accompanied by an adult.


Do you allow pets?

Service animals only. Learn more about our pet policy.


Does Turtle Creek Casino & Hotel have a pool?

We do not have a pool facility, however, our sister property Grand Traverse Resort and Spa does!


Does Turtle Creek Casino have a poker room?

Turtle Creek Casino no longer has a poker room.


Does Turtle Creek Casino & Hotel have RV parking?

Yes. Guests can park their RVs in the paved lot on the northwest corner of the parking lot.


How far are you from Sleeping Bear Dunes National Lakeshore?

Turtle Creek Casino is located 40 miles from Michigan’s most beautiful shoreline.


Where is the closest airport?

Traverse City Cherry Capital Airport (TVC) is only 20 minutes from Turtle Creek Casino.


Do you offer shuttle pickup from the airport?

We do not offer a shuttle service from the airport. However, Traverse City has Lyft, Uber, and several taxi services available for your convenience.


Do you offer a shuttle to Grand Traverse Resort and Spa?

Yes! Enjoy access to our complimentary shuttle that runs to our sister property, Grand Traverse Resort and Spa, for golf, spa treatments, and more.


Do you offer wine tours?

While we do not offer wine tours, Old Mission Peninsula is home to 10 wineries that are only a short drive from Turtle Creek Casino. Plus, our sister location, Grand Traverse Resort and Spa, frequently offers VIP Wine & Spa packages providing you with the ultimate northern Michigan escape.


Does Turtle Creek Casino have bingo?

We do not offer bingo, but our sister casino, Leelanau Sands Casino and Lodge, does! Please note, at this time bingo is temporally closed.


 

Sports Betting 

Where can bets be placed?

Bets can be placed inside Onyx Sports Book by William Hill at the windows during staffed hours or kiosks during select hours. Additional Kiosks are located throughout Turtle Creek Casino and at Leelanau Sands Casino.


How old do you have to be to place a bet?

18 years or older!


Can I smoke inside Onyx Sports Book by William Hill?

Smoking is not permitted inside Onyx Sports Book by William Hill. However, smoking is permitted outside on the patio.


Why do you have capacity limits? Do I have to wear a mask?

In response to COVID-19, we are limiting the capacity to 60 people and requiring masks to be worn when not seated at your table.
To view our latest COVID-19 measures, please visit https://www.turtlecreekcasino.com/covid-19.


Do I need to enroll in William Hill Rewards to place a bet?

If you are placing a bet of $999.99 or under, you do not need a William Hill Rewards card to place a bet at our kiosks. All bets placed on our kiosks of $1,000 or more will require a William Hill Rewards card.


How do I enroll in William Hill Rewards?

To enroll in William Hill Rewards, please visit https://www.williamhill.us/rewards.


Is William Hill Rewards the same as Grand Rewards??

No, William Hill Rewards is not associated with Grand Rewards. If you have any questions or issues with your new William Hill Rewards card, please visit Onyx Sports Book during staffed hours.


Can I enroll in a William Hill Rewards card at Leelanau Sands Casino?

No, you must visit Onyx Sports Book by William Hill at Turtle Creek Casino during staffed hours to enroll in William Hill Rewards.


Can I place bets online?

We do not currently offer online sports betting, but stayed tuned for 2021!


Is sports betting legal in Michigan?

Yes! In December 2019, Governor Gretchen Whitmer signed a bill into law that made sports betting legal in Michigan. Following this historic event, retail sports betting began in Michigan in March 2020.


What is the minimum bet?

The minimum bet is $10!


Where can I cash in a winning Sports Betting Ticket?

Winning tickets can be cashed in at the Ticket Window in Onyx Sports Book or at the cashier window at Turtle Creek Casino & Hotel or Leelanau Sands Casino & Lodge.


Do you offer horse race betting?

While we are proud to offer sports betting on most sports, we do not have horse betting at Onyx Sports Book by William Hill.

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