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COVID-19: We are open. View current hours and policies before you visit. Learn More

Frequently Asked QuestionS

STAY

What time is check-in? Can I get an early check-in?

You can check-in any time after 4:00 pm. Early check-in is always based on availability and room inspections. Please contact the front desk prior to your stay to see if an early check-in is available.


What time is check-out? Can I get a late check-out?

Checkout is at 11:00 am. Top tiers can take advantage of a late checkout of 1:00 pm for Onyx players and 12:00 pm for Pinnacle players.


Where can I check-in?

Guests can check-in at the front desk at the hotel, located on level 3 from the casino floor or the hotel main entrance.


Is there currently room service?

Yes! Room service is currently available daily from 8:00 am - 10:00 am at Turtle Creek Casino, view the menu here.


What is your cancellation policy?

Cancellations of reservations must be made at least one day (24 hours prior to arrival day) to avoid a penalty charge equivalent to one night stay of the reservation. Please contact our front desk at (231) 534-8880 for assistance.


Can you smoke at Turtle Creek Casino & Hotel?

In response to COVID-19, we do not allow smoking anywhere inside the casino or hotel at this time. Smoking is permitted on the Onyx Sports Book patio and at designated outdoor areas.


Do the hotel rooms have refrigerators or microwaves?

No. However, they are available for a small fee. Please contact the front desk to request a refrigerator or microwave prior to your stay.


How old do you have to be to visit your casino?

Guests must be 18 years or older to play and 21 years or older to book a hotel room.


Do you allow pets?

Service animals only. Learn more about our pet policy.


Does Turtle Creek Casino & Hotel have a pool?

We do not have a pool facility, however, our sister property Grand Traverse Resort and Spa does!


Does Turtle Creek Casino & Hotel have RV parking?

Yes. Guests can park their RVs in the paved lot on the northwest corner of the parking lot.


How far are you from Sleeping Bear Dunes National Lakeshore?

Turtle Creek Casino is located 40 miles from Michigan’s most beautiful shoreline.


Where is the closest airport?

Traverse City Cherry Capital Airport (TVC) is only 20 minutes from Turtle Creek Casino.


Do you offer shuttle pickup from the airport?

We do not offer a shuttle service from the airport. However, Traverse City has Lyft, Uber, and several taxi services available for your convenience.


Do you offer a shuttle to Grand Traverse Resort and Spa?

Yes! Enjoy access to our complimentary shuttle that runs to our sister property, Grand Traverse Resort and Spa, for golf, spa treatments, and more.


Do you offer wine tours?

While we do not offer wine tours, Old Mission Peninsula is home to 10 wineries that are only a short drive from Turtle Creek Casino. Plus, our sister location, Grand Traverse Resort and Spa, frequently offers VIP Wine & Spa packages providing you with the ultimate northern Michigan escape.


How far is Turtle Creek Casino & Hotel from Traverse City?

Turtle Creek Casino is 11 miles from Traverse City, or about a 15-minute drive.


When did Turtle Creek Casino Open?

 Turtle Creek Casino was opened by the Grand Traverse Band of Ottawa and Chippewa Indians on June 14, 1996. After undergoing a major renovation, we opened our doors again on June 17, 2008!


What city is Turtle Creek Casino in?

Turtle Creek Casino is located in Williamsburg, Michigan, 11 miles northeast of Traverse City.


Play

How can I obtain a win/loss statement?

Simply download the win/loss request form by clicking here, fill it out, and send it in. If you provide us with your email address you will get the win/loss statement a couple of days faster than if we send it to you via the post office.


Is there a fee to cash a check at Turtle Creek Casino?

All casino guests receive free check cashing at kiosks.

Guests that cash a check with a cashier at the Main Cage will pay the following fees (based on Grand Rewards Players Club tier):

  • No Card = 4%
  • Sapphire = 3%
  • Ruby = 2%
  • Emerald = 1%
  • Pinnacle/Onyx = No Fee

Does Turtle Creek Casino have bingo?

We do not offer bingo, but our sister casino, Leelanau Sands Casino and Lodge, does!


Does Turtle Creek Casino have a poker room?

Turtle Creek Casino no longer has a poker room.


Sports Betting 

Where can bets be placed?

Bets can be placed inside Onyx Sports Book by William Hill at the windows during staffed hours or kiosks during select hours. Additional Kiosks are located throughout Turtle Creek Casino and at Leelanau Sands Casino.


How old do you have to be to place a bet?

18 years or older!


Can I smoke inside Onyx Sports Book by William Hill?

Smoking is not permitted inside Onyx Sports Book by William Hill. However, smoking is permitted outside on the patio.


Why do you have capacity limits? Do I have to wear a mask?

In response to COVID-19, we are limiting the capacity to 60 people and requiring masks to be worn when not seated at your table.
To view our latest COVID-19 measures, please visit https://www.turtlecreekcasino.com/covid-19.


Do I need to enroll in William Hill Rewards to place a bet?

If you are placing a bet of $999.99 or under, you do not need a William Hill Rewards card to place a bet at our kiosks. All bets placed on our kiosks of $1,000 or more will require a William Hill Rewards card.


How do I enroll in William Hill Rewards?

To enroll in William Hill Rewards, please visit https://www.williamhill.us/rewards.


Is William Hill Rewards the same as Grand Rewards??

No, William Hill Rewards is not associated with Grand Rewards. If you have any questions or issues with your new William Hill Rewards card, please visit Onyx Sports Book during staffed hours.


Can I enroll in a William Hill Rewards card at Leelanau Sands Casino?

No, you must visit Onyx Sports Book by William Hill at Turtle Creek Casino during staffed hours to enroll in William Hill Rewards.


Do you offer mobile sports betting?

Yes, via the William Hill mobile app! Click here to learn more.


Is sports betting legal in Michigan?

Yes! In December 2019, Governor Gretchen Whitmer signed a bill into law that made sports betting legal in Michigan. Following this historic event, retail sports betting began in Michigan in March 2020.


What is the minimum bet?

The minimum bet is $10!


Where can I cash in a winning Sports Betting Ticket?

Winning tickets can be cashed in at the Ticket Window in Onyx Sports Book or at the cashier window at Turtle Creek Casino & Hotel or Leelanau Sands Casino & Lodge.


Do you offer horse race betting?

While we are proud to offer sports betting on most sports, we do not have horse betting at Onyx Sports Book by William Hill.

Mobile Sports Betting

How do I download the app?

Head over to https://www.turtlecreekcasino.com/dine/onyx-sports-book.


Can I bet anywhere?

No, you must be within the state of Michigan to use the app.


How do I fund my account?

You can use a variety of online banking options, including debit or credit cards. You will, very soon, be able to deposit and withdraw in person in both casinos at the cage. Stay tuned for updates.


How do I collect my winnings?

Winnings are paid out through the app and in person through the cage at both casinos.


Who do I contact if I have a problem with the mobile app, or with a bet and/or account balance?

Please contact William Hill through your app. Onyx Sports Book only handles wagering done in person at Turtle Creek Casino or Leelanau Sands Casino & Lodge. Email: [email protected]  Phone: 855 754 1200


Is it safe and legal?

Yes. William Hill PLC is one of the world’s leading betting and gaming companies, established in 1934 in the UK, and has operated in the US since 2012.  As of noon on January 22, 2021, mobile sports and gaming is legal in the State of Michigan.   


Does online gaming earn rewards in either the William Hill Rewards Program or the Grand Rewards Player’s Club?

No, but you do earn sports betting points when you use your Onyx card at Leelanau Sands Casino & Lodge or at the Onyx Sports Book at Turtle Creek Casino & Hotel.


Can I use my E-Credits from Grand Reward’s Player’s Club for online gaming?

No, E-Credits can only be used at any slot machine or table game at Turtle Creek Casino.


turtle creek casino mobile app

How do I download the Turtle Creek Casino app?

The Turtle Creek Casino smartphone application is available on the Apple App Store and Android Google Play stores. Click here to learn more and download our app.


What properties can I access in the Turtle Creek Casino app?

Explore all three of our showstopping properties, Turtle Creek Casino, Leelanau Sands Casino, and Grand Traverse Resort and Spa using just one app!


How do I log into the app using my Grand Rewards players club account?

Open the Turtle Creek Casino app on your smartphone. Within the log in page, enter your Grand Rewards Club number in “Grand Rewards Player ID #” field. In the “Four-Digit PIN #” field, enter your four-digit PIN. Click “LOGIN” button to enter account scene. Please note, you must have an active Grand Rewards Players Club Card to sign into the app. If you do not have an account, you will not be able to sign in to the app. If you are having issues signing in or would like to become a Grand Rewards players club member, give us a call at 800-922-2946.


What are the benefits to logging into the Turtle Creek Casino app?

While logging into the app is not necessary, players who log in with their Grand Rewards Players Club Card will be able to see their tier level, account number, point balance, and available Instant Rewards 24/7. Players will also be able to opt-in for push notifications to receive special mobile-only offers and alerts.


I’m having trouble logging in. What should I do?

If you’re having trouble logging in, please make sure you are typing the correct Grand Rewards Players Club number, and that you are typing your four-digit PIN associated to your account. If you are having issues signing in or would like to become a Grand Rewards players club member, give us a call at 800-922-2946.

If you believe you are having trouble with the app itself, please email [email protected] with “Turtle Creek Casino” in the subject line.


When I try to navigate through the app, I receive a “network” error. What should I do?

You may not be getting a strong enough signal on your cell phone to use the app. If you are on 3G, LTE, or another cellular network, please connect to Wi-Fi, quit the app, and restart. If you are still having a problem, please email [email protected] with “Turtle Creek Casino” in the subject line.


When I try to navigate through the app, I receive a “content not available” error. What should I do?

If you aren’t currently connected to a Wi-Fi network, please connect to Wi-Fi, quit the app, restart it and try again. If you are still having a problem, this could be caused by a problem with the application content or outage with the computer equipment that runs the app. Please try again in a few hours, and notify [email protected] with “Turtle Creek Casino” in the subject line.


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