Frequently Asked QuestionS
What time is check-in? Can I get an early check-in?
You can check-in any time after 4:00 pm. Early check-in is always based on availability and room inspections. Please contact the front desk prior to your stay to see if an early check-in is available.
What time is check-out? Can I get a late check-out?
Check-out is at 11:00 am. Top tiers can take advantage of a late check-out of 1:00 pm for Onyx players and 12:00 pm for Pinnacle players.
What is your cancellation policy?
Cancellations of reservations must be made at least one day (24 hours prior to arrival day) to avoid a penalty charge equivalent to one night stay of the reservation. Please contact our front desk at (231) 534-8880 for assistance.
Where can I check-in to my room?
Guests can check-in at the front desk at the hotel, located on level 3 from the casino floor or the hotel main entrance.
May I smoke on my patio? Where may I smoke?
In response to COVID-19, we do not allow smoking in hotel rooms or on balconies at this time. There are designated smoking section outdoors.
Do the hotel rooms have refrigerators or microwaves?
No. However, they are available for a small fee. Please contact the front desk to request a refrigerator or microwave prior to your stay.
How old do you have to be to visit the casino, restaurants, and hotel?
18 years or older to play, stay, and dine, 21 years or older to book a hotel room (or Players Club members who have received a voucher).
Do you allow pets?
Service animals only. Learn more here.
How far are you from Sleeping Bear Dunes National Lakeshore?
Turtle Creek Casino is located only 40 miles from Michigan’s most beautiful shoreline.
Where is the closest airport?
Traverse City Cherry Capital Airport (TVC) is only 20 minutes from Turtle Creek Casino.
Do you offer a shuttle to Grand Traverse Resort and Spa?
Do you offer wine tours?
While we do not offer wine tours, Old Mission Peninsula is home to 10 wineries that are only a short drive from Turtle Creek Casino. Plus, our sister location, Grand Traverse Resort and Spa, frequently offers VIP Wine & Spa packages providing you with the ultimate northern Michigan escape. Make sure to check them out here!
Where can bets be placed?
Bets can be placed inside Onyx Sports Book by William Hill at the windows during staffed hours or kiosks during select hours. Additional Kiosks are located throughout Turtle Creek Casino and at Leelanau Sands Casino.
How old do you have to be to place a bet?
18 years or older!
Can I smoke inside Onyx Sports Book by William Hill?
Smoking is not permitted inside Onyx Sports Book by William Hill. However, smoking is permitted outside on the patio.
Why do you have capacity limits? Do I have to wear a mask?
In response to COVID-19, we are limiting the capacity to 60 people and requiring masks to be worn when not seated at your table.
To view our latest COVID-19 measures, please visit https://www.turtlecreekcasino.com/covid-19.
What are your hours?
Our kiosk hours are Monday-Sunday, 10 AM - 3AM. Guests can visit kiosks throughout the floor and inside Onyx Sports Book by William Hill. Kiosks are also available at Leelanau Sands Casino.
Do I need to enroll in William Hill Rewards to place a bet?
If you are placing a bet of $999.99 or under, you do not need a William Hill Rewards card to place a bet at our kiosks. All bets placed on our kiosks of $1,000 or more will require a William Hill Rewards card. How do I enroll in William Hill Rewards?
To enroll in William Hill Rewards, please visit https://www.williamhill.us/rewards.
Is William Hill Rewards the same as Grand Rewards??
No, William Hill Rewards is not associated with Grand Rewards. If you have any questions or issues with your new William Hill Rewards card, please visit Onyx Sports Book during staffed hours.
Can I enroll in a William Hill Rewards card at Leelanau Sands Casino?
No, you must visit Onyx Sports Book by William Hill at Turtle Creek Casino during staffed hours to enroll in William Hill Rewards.
Can I place bets online?
We do not currently offer online sports betting, but stayed tuned for 2021!
Is sports betting legal in Michigan?
Yes! In December 2019, Governor Gretchen Whitmer signed a bill into law that made sports betting legal in Michigan. Following this historic event, retail sports betting began in Michigan in March 2020.
What is the minimum bet?
The minimum bet is $10!
Where can I cash in a winning Sports Betting Ticket?
Winning tickets can be cashed in at the Ticket Window in Onyx Sports Book or at the cashier window at Turtle Creek Casino & Hotel or Leelanau Sands Casino & Lodge.