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Frequently Asked Questions - Play
How can I obtain a win/loss statement?
To request a win/loss statement, submit a request through our player portal (recommended) or by downloading this PDF and following the instructions on the form.
Is there a fee to cash a check at Turtle Creek Casino?
All casino guests receive free check cashing at kiosks.
Guests that cash a check with a cashier at the Main Cage will pay the following fees (based on Grand Rewards Players Club tier):
- No Card = 4%
- Sapphire = 3%
- Ruby = 2%
- Emerald = 1%
- Pinnacle/Onyx = No Fee
Does Turtle Creek Casino have bingo?
We do not offer bingo, but our sister casino, Leelanau Sands Casino and Lodge, does!
Does Turtle Creek Casino have a poker room?
Turtle Creek Casino no longer has a poker room.
Can I eat on the casino floor?
Food is not permitted on the gaming floor. There are designated areas where guests can eat at both casino properties.
How can I sign up for Grand Rewards?
To sign up for our E-Club you can stop by Players Club or you Can visit online https://www.turtlecreekcasino.com/email-signup. To sign up for our Players Club Cards you need to visit Players Club for more info/to sign up.
What ID is required?
Valid State ID or Driver’s License
Is there a parking fee for casino guests?
No, and we provide shuttle services from parking lot to main entrance.
Do you have a poker room?
No
Do you offer gaming lessons?
No
Is there a dress code?
No
