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Frequently Asked Questions - Play

How can I obtain a win/loss statement?

To request a win/loss statement, submit a request through our player portal (recommended) or by downloading this PDF and following the instructions on the form.

Is there a fee to cash a check at Turtle Creek Casino?

All casino guests receive free check cashing at kiosks.

Guests that cash a check with a cashier at the Main Cage will pay the following fees (based on Grand Rewards Players Club tier):

  • No Card = 4%
  • Sapphire = 3%
  • Ruby = 2%
  • Emerald = 1%
  • Pinnacle/Onyx = No Fee

Does Turtle Creek Casino have bingo?

We do not offer bingo, but our sister casino, Leelanau Sands Casino and Lodge, does!

Does Turtle Creek Casino have a poker room?

Turtle Creek Casino no longer has a poker room.

Can I eat on the casino floor?

Food is not permitted on the gaming floor. There are designated areas where guests can eat at both casino properties.

How can I sign up for Grand Rewards?

To sign up for our E-Club you can stop by Players Club or you Can visit online  To sign up for our Players Club Cards you need to visit Players Club for more info/to sign up.

What ID is required?

Valid State ID or Driver’s License

Is there a parking fee for casino guests?

No, and we provide shuttle services from parking lot to main entrance.

Do you have a poker room?


Do you offer gaming lessons?


Is there a dress code?


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