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Get in Touch
Have questions? Suggestions? Want to tell us about your visit? We want to hear from you!
Casino Hours
MON-THUR: 10:00 am - 12:00 am
FRI: 10:00 am - 2:00 am
SAT: 7:00 am - 2:00 am
SUN: 7:00 am - 12:00 am
Turtle Creek Casino Hotel
7741 M-72 East, Williamsburg, MI 49690
Customer Service Hours
Phone: 800-922-2946, available during casino hours
Email: Monday – Friday, 8:00 am - 5:00 pm
FREQUENTLY ASKED QUESTIONS
- How old do you have to be to visit your casino?
Guests must be 18 years or older to play and 21 years or older to book a hotel room.
- How do I book a room or check rates?
- How old do I need to be to sign up for Grand Rewards?
Joining the Grand Rewards Players Club program is simple and free. Stop by the Players Club next time you visit to complete the quick sign up process. To learn more about our rewards program click here or give our Players Club a call at 800-922-2946.
- How can I obtain a win/loss statement?
To request a win/loss statement, submit a request through our player portal (recommended) or by downloading this PDF and following the instructions on the form.
