Get in Touch
Have questions? Suggestions? Want to tell us about your visit? We want to hear from you!
MON-THUR: 10:00 am - 12:00 am
FRI: 10:00 am - 2:00 am
SAT: 7:00 am - 2:00 am
SUN: 7:00 am - 12:00 am
Turtle Creek Casino Hotel
7741 M-72 East, Williamsburg, MI 49690
Customer Service Hours
Phone: 800-922-2946, available during casino hours
Email: Monday – Friday, 8:00 am - 5:00 pm
FREQUENTLY ASKED QUESTIONS
- How old do you have to be to visit your casino?
Guests must be 18 years or older to play and 21 years or older to book a hotel room.
- How do I book a room or check rates?
To book a room or check room rates, please give us a call at 800-922-2946.
- How old do I need to be to sign up for Grand Rewards?
Joining the Grand Rewards Players Club program is simple and free. Stop by the Players Club next time you visit to complete the quick sign up process. To learn more about our rewards program click here or give our Players Club a call at 800-922-2946.
- How can I obtain a win/loss statement?
Simply download the win/loss request form by clicking here, fill it out, and send it in. If you provide us with your email address you will get the win/loss statement a couple of days faster than if we send it to you via the post office.