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* WE ARE OPEN *
Check out our reduced hours, mask policy, and additional COVID-19 safety measures before you visit.

our latest covid-19 update

Grand Traverse Resort & Casinos will continue to allow gaming at Turtle Creek and Leelanau Sands casinos with adjusted hours and additional Covid-19 safety measures at both casinos. In consideration of Governor Gretchen Whitmer and the Michigan Department of Health and Human Services epidemic order, both casinos will implement the new measures outlined below, effective Thursday, November 19, 2020.


- OPEN -


 


- CLOSED -


 


HIGHLIGHTS:

Hours of operation will be reduced at both Turtle Creek and Leelanau Sands Casinos to 10:00 am-10:00 pm Sunday through Thursday and 10:00 am-2:00 am Friday and Saturday

• Properly worn masks are required of all guests and team members while on property. For the safety of all, masks with exhalation valves or vents are not allowed. Per the CDC, these masks do not provide adequate prevention, which can result in droplets reaching others

Smoking is currently not permitted at Turtle Creek and Leelanau Sands Casinos

Temperature screening is required of all team members and guests prior to entering the property. Anyone with a temperature greater than 100.4° will be asked to return home to recuperate

• Guests are asked to practice physical distancing of at least 6 feet. Floor signage will help guide proper distance between guests

• We have installed plexiglass shields in close contact areas, including our hotel front desk, cage cashier stations, dining cashier stations, gift shop, and players club

• To encourage social distancing, every other slot machine is available 

Table game seating is limited to three people per table and every other table is closed 

Sports betting will continue to be available at both Turtle Creek and Leelanau Sands Casinos, you must be 18 or older to place a bet

Food will not be permitted on the gaming floor and all bars and restaurants will be temporarily closed, including Bourbons 72 and The Deli at Turtle Creek Casino and take-out only food service at Big Dex’s at Leelanau Sands Casino

Beverage service will be available starting Wednesday, November 25 at 10:00 am at Turtle Creek Casino and Leelanau Sands Casino. 

• Shuttle service to/from Grand Traverse Resort and Spa is temporarily unavailable

• Guests must be 18 or older to stay in the hotel or visit Turtle Creek Casino and 21 or older to book a room

• In addition to our normal cleaning practices, every department in our organization has implemented enhanced sanitization procedures, to be performed continuously throughout the day in accordance with Grand Traverse Resort & Casinos Health and Safety Response Plan

Eagletown Market is closed until further notice, effective Tuesday, November 24, 2020. We apologize for this temporary closure and will announce when we are re-open on this page and on social media.

Hours of Operation:

• Hours of operation will be reduced at both Turtle Creek and Leelanau Sands Casinos to 10:00 am-10:00 pm Sunday through Thursday and 10:00 am-2:00 am Friday and Saturday

Hotel & Lodging:

• Accommodations at both Turtle Creek Casino and The Lodge at Leelanau Sand Casino are available. For Turtle Creek hotel reservations, call 800-951-8946. For Leelanau Sands lodge reservations, call 800-930-3008. 

• Guests must be 18 or older to stay in the hotel and 21 or older to book a room

COVID-19 Mask Policy:

• Properly worn masks are required of all guests and team members while on property, this supports the recommendation from the CDC that face masks should be worn at all times. Therefore, face masks are required of every employee and guest. Guest may remove their mask when seated at a restaurant. (Please note, guests should be prepared to provide their own mask as supplies are limited due to demand.)

• For the safety of all, masks with exhalation valves or vents are not allowed and according to the CDC these masks do not provide adequate prevention, which can result in droplets reaching others 

• Help our staff out! If you see someone who is not properly wearing their mask, let your nearest staff member know and we will handle it from there 

• There is an inherent risk of exposure to COVID-19 in any public place where people are present. COVID-19 is highly contagious and can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and guests with underlying medical conditions are especially vulnerable. Grand Traverse Resort & Casinos has put in place preventive measures to reduce the spread of COVID-19; however, we cannot guarantee or warrant against the risk of infection. By visiting any Grand Traverse Resort & Casinos property, guests voluntarily assume all risks related to exposure to COVID-19.

Cleaning and Sanitation:

• In addition to our normal cleaning practices, every department in our organization has implemented enhanced sanitization procedures, to be performed continuously throughout the day in accordance with Grand Traverse Resort & Casinos Health and Safety Response Plan

• Turtle Creek and Leelanau Sands Casino have reduced their hours every day to allow for extensive property-wide sanitization

• We are increasing the frequency of cleaning at high-use areas, including dining venues, slot machines, table games, elevators, all handrails and door handles, counter tops, and other guest touch points

• We have increased the number of hand-sanitization stations throughout our property, including in the back-of-house for team members and front-of-house for our guest’s use

Social Distancing:

• Capacities are limited to 500 guests at Turtle Creek Casino and 125 guests at Leelanau Sands Casino

• In an effort to control the limited capacities of our properties, the amount of entrances to our casino is minimized and controlled by our Security staff

• Temperature screening is required of all team members and guests prior to entering the property, anyone with a temperature greater than 100.4° will be asked to return home to recuperate

• Guests are asked to practice physical distancing of at least 6 feet and floor signage has been installed to help guide proper distance between guests

• We have installed plexiglass shields in close contact areas, including our hotel front desk, cage cashier stations, dining cashier stations, gift shop, and players club

• All of our gaming machines are active, but about half of the seating removed to encourage safe distancing

• Table games seating is limited to three people per table and every other table is closed

• In an effort to protect our guests and employees from unnecessary contact and exposure and to let as many as guests as possible actively game, loitering on property is strictly discouraged and will be addressed as necessary

 

Additional COVID-19 FAQs

Q: Is Bingo available at Leelanau Sands Casino? 

A: As of July 10, Bingo is will be temporarily closed at Leelanau Sands Casino. As we continue to adjust and adapt to challenges caused by the Covid-19 pandemic, we will use this temporary closure to review and enhance our long-standing bingo program. We plan to bring bingo back to Leelanau Sands better than ever at a future date! We will announce bingo's return when a date is confirmed.

Q: Is Grand Traverse Resort and Spa open?

A: Our sister property, Grand Traverse Resort and Spa, is operating with limited availability, including overnight accommodation in the Tower, golf and limited restaurants. The spa, pools, beach club and many other amenities are now open. For more information, visit the Resort’s COVID-19 update page here.

Q: What happened to my Grand Rewards players card while you were closed?

A: Your Grand Rewards players card remained active and your tier status was maintained. All balances are in your account. We’ve extended the qualification ending date to maintain or upgrade your tier status from December 31, 2020 to March 31, 2021 to make up for lost time.

Q: I’m looking for a place to stay now, is your hotel open?

A: Turtle Creek Casino & Hotel is now operating at 100% availability. Note, there are a limited number of rooms currently available at Grand Traverse Resort and Spa at The Lodge at Leelanau Sands Casino. For hotel reservations, contact:

• Turtle Creek Casino & Hotel: 231-534-6000

• The Lodge at Leelanau Sands Casino: 800-930-3008

• Grand Traverse Resort and Spa: 231-534-6000

Q: How can I obtain a win/loss statement?

A: Win/Loss statements will be processed as normal. Simply download the win/loss request form by clicking here, fill it out, and send it in. If you provide us with your email address you will get the win/loss statement a couple of days faster than if we send it to you via the post office.

Q: Is coat check available?

A: For our guests and employee safety, we are not offering coat check at this time.

Q: How can I get ahold of customer service? 

A: To contact us for more details, give us a call at 800-922-2946 or click here to fill out our online form. 

THIS IS HOW WE PLAY.

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